Partnering a Team for Claims Support

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About Us

Founded in 2003, Claims Equilibrium Club (CEC) was established to transform the way brokers access claims support.

Many brokers, despite their expertise, do not always have the time or internal resources to deliver the depth of assistance their clients require, particularly after a major loss or when challenging an insurer’s or adjuster’s decision. CEC was created to fill this gap by providing an independent, fully compliant, flexible, business-to-business service that strengthens a broker’s existing capabilities.

Over the years, CEC has developed expertise across a wide range of industries. We are committed to handling claims of any nature, tailoring our approach to the specific challenges faced by each business and ensuring that no client is left without capable representation.

Our Values

As a privately owned company, CEC is built upon a set of guiding values that shape the way we work with brokers and their clients.

Professionalism underpins everything we do, with a team that includes Chartered Loss Adjusters and individuals with extensive broking and sales backgrounds. Innovation is a key part of our culture, as we continually move beyond traditional models to develop flexible, effective, and forward-thinking solutions.

Transparency defines our communication, ensuring that every stage of the process is clear and easily understood. We are also considerate in our approach, recognising the stress that often accompanies insurance claims, and we handle each case with empathy, respect, and sensitivity. Above all, we pride ourselves on being reliable, with round-the-clock access to our systems and a responsive national network of adjusters, brokers know they can depend on us whenever the need arises.

Our Leadership Team

CEC’s success is guided by a leadership team with a wealth of industry knowledge and practical experience.

Roger Topping

Managing Director

Qualified as a Barrister before pursuing a career in loss adjusting, becoming an Associate of the Chartered Institute of Loss Adjusters in 1985. His specialism in liability, fire, and business interruption claims led him to establish CEC in 2003, driven by the conviction that brokers and their clients deserved a higher level of claims support.

Christine Thomson

Operations Director

Brings over three decades of experience in the insurance industry. Having held branch and operational roles for leading brokers, she possesses an in-depth understanding of the needs and challenges facing the sector, and she ensures that CEC’s services remain both effective and practical for its partners.

Paul Nicholson

Sales & Marketing Director

Transitioned from personal lines to commercial insurance early in his career and went on to build specialist expertise in sports insurance. Over the past 15 years he has worked with regional and national brokers alike, developing strong partnerships and a clear understanding of client needs.

See what our clients say about our service and the impact we’ve had on their claims.

“CEC have provided our clients with a cost effective and comprehensive claims assistance service.

Their cover is exceptional and not matched by other Loss Recovery specialists. The flexibility that comes from not having policy criteria to meet before providing assistance on any claims is something I truly appreciate. My staff have benefitted just as much as our clients have from having a knowledgeable and reliable claims service they can refer to. CEC provided us with the answers when our clients raised awkward questions; invaluable in assisting with the quality of our business response. I question how it is possible for others to meet their compliance obligations without having the in-depth claims support provided by CEC”.

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With you every step of the way through your claims journey.

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