"I have used CEC for a second opinion on a couple of potentially problematic queries.
Although both outcomes were not positive for the client, it enabled them to move forward and deal with the situation at hand, confident that no other insurance policy would provide cover for the damage they suffered. It also made me look good, as I referred the matter to an independent loss adjuster, not connected with insurers and this openness with the client erased any doubt that I had done a bad job for them.”
“CEC have provided our clients with a cost effective and comprehensive claims assistance service.
Their cover is exceptional and not matched by other Loss Recovery specialists. The flexibility that comes from not having policy criteria to meet before providing assistance on any claims is something I truly appreciate. My staff have benefitted just as much as our clients have from having a knowledgeable and reliable claims service they can refer to. CEC provided us with the answers when our clients raised awkward questions; invaluable in assisting with the quality of our business response. I question how it is possible for others to meet their compliance obligations without having the in-depth claims support provided by CEC”.
"We have worked with CEC for a number of years and find their support invaluable.
Their expertise in claims handling complements our own input as brokers ensuring client’s claims are settled as quickly and efficiently as possible”.
“I love the fact that the service offers a tangible and easy way to provide excellent value to the customer.
It’s easy for our team to understand, administer and sell”.
“CEC are not only great at helping settle valid claims, they are also really useful when a claim is legitimately rejected.
We had a client claim for water damage caused by a leak in their flat roof. The insurer rejected the claim because the roof was in poor condition and there had been no storms, this was clearly the correct decision, but the client struggled to accept or understand, which was putting our relationship with the client under strain. We introduced CEC to our clients as ‘independent claims consultants’ to review the claim on their behalf, which immediately gave the client comfort. Unsurprisingly CEC agreed with the insurer, but what made the difference was they explained the situation clearly and compassionately to the client without any perceived conflict of interest. The client was left satisfied, our relationship with them strengthened and we avoided a potential complaint.”
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