Our Values
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Professional
Our services are provided by Chartered Loss Adjusters and our management team has extensive experience of broking and sales. Our approach to the challenges of claims and providing a claims service is always professional and of the highest quality.
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Innovative
We have replaced the traditional assessor’s fees model of broker support with an innovative, comprehensive, and cost neutral service. We continue to innovate to improve. We adapt and are flexible to meet all our client’s claims needs.
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Transparent
Our sales and service processes are clear and easy to understand. Our adjusters work closely with brokers updating them on claim developments every step of the way.
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Considerate
We understand that clients need to be treated sensitively. A claim can be a disruptive or stressful event for a client, and they should be handled with respect and empathy. We aim to treat the client in the way we would expect to be treated ourselves.
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Reliable
A claims service needs to be there when you need it. We respond to whatever level of service is required with our 24/7 portal and our nationwide panel of adjusters; all managed with full interaction with the broker.