CEC is the trading name of Claims Equilibrium Club Limited, Company Registration SC245786.

Registered Office: 9 Blairtummock Place, Panorama Business Village, Glasgow, Scotland, G33 4EN.

In accordance with the General Data Protection Regulation and related UK data protection legislation, we are committed to protecting the confidentiality and security of the information that you provide to us. This Privacy Notice is designed to help you understand how we collect and use your information. If you have any questions or queries about this policy, please contact us.

What Is Personal Data?

Personal data is information relating to an identified or identifiable natural person. Examples include an individual’s name, age, address, date of birth, gender and contact details.

For us to arrange and administer claims support we will collect and process personal data about you.

You may provide us with personal data when completing online contact forms, completing our feedback form, when you contact us via the telephone, when writing to us directly or where we provide you with paper-based forms for completion or we complete a form in conjunction with you.

We will collect your personal data when you visit our website, where we will collect your unique online electronic identifier; this is commonly known as an IP address. We will also collect electronic personal data when you first visit our website where we will place a small text file that is commonly known as a cookie on your computer. Cookies are used to identify visitors and to simplify accessibility, and to monitor visitor behaviour when viewing website content, navigating our website and when using features. For more information, please see our Cookie Policy.

We may record your communications with us when contacting our office. We also collect personal data through the use of telematics or similar locational tracking services, where you have agreed to the use of this particular service.

If you object to the collection, sharing and use of your personal data we may be unable to provide you with our products and services.

For the purposes of meeting the Data Protection Act 2018 territorial scope requirements, the United Kingdom is identified as the named territory where the processing of personal data takes place.

If you require more information about our processes or further details on how we collect personal data and with whom we share data with, please contact our Data Protection Officer by email at info@claimsec.co.uk or by post at 9 Blairtummock Place, Panorama Business Village, Glasgow, Scotland, G33 4EN.

We will only keep your personal data for as long as it is necessary to fulfil the purpose(s) for which we collected it. Our retention periods are determined by the nature and sensitivity of the personal data held, the potential for harm caused by its unauthorised use or disclosure and whether it is possible for us to achieve our objectives in another way.

Where you or law enforcement agencies inform us about any active investigation or potential criminal prosecution, we will comply with legal requirements when retaining this data. The retaining of data is necessary where required for contractual, legal or regulatory purposes or for our legitimate business interests for statistical analysis (profiling) and product development and marketing purposes.

Sometimes we may need to retain your data for longer, for example if we are representing you or defending ourselves in a legal dispute or as required by law or where evidence exists that a future claim may occur.

Individuals are provided with legal rights governing the use of their personal data.

The following list details these rights:

-The right to be informed about the personal data being processed;

-The right of access to your personal data;

-The right to object to the processing of your personal data;

-The right to restrict the processing of your personal data;

-The right to rectification of your personal data;

-The right to erasure of your personal data;

-The right to data portability (to receive an electronic copy of your personal data);

-Rights relating to automated decision making including profiling.

Individuals can exercise their Individual Rights at any time. As mandated by law we will not charge a fee to process these requests, however if your request is considered to be repetitive, wholly unfounded and/or excessive, we are entitled to charge a reasonable administration fee.

In exercising your Individual Rights, you should understand that in some situations we may be unable to fully meet your request, for example if you make a request for us to delete all your personal data, we may be required to retain some data for taxation, prevention of crime and for regulatory and other statutory purposes.

If you require further information on your Individual Rights or you wish to exercise your Individual Rights, please contact our Data Protection Officer at info@claimsec.co.uk or by post at 9 Blairtummock Place, Panorama Business Village, Glasgow, Scotland, G33 4EN.

We will take all appropriate technical and organisational steps to protect the confidentiality, integrity, availability and authenticity of your data, including when sharing your data with our business partners and authorized third parties.

The third-party developers of this website have access to any personal data we hold on this site, if we choose to store it. They are bound by third-party policies not to share or sell any personal data they access.

They use Google Analytics to track and report website traffic to us. It offers the tools to measure site traffic, ad performance, and understand how people use our website. No personal or sensitive information is kept on Google Analytics.

We will take all appropriate technical and organisational steps to protect the confidentiality, integrity, availability and authenticity of your data, including when sharing your data with our business partners and authorized third parties.

The third-party developers of this website have access to any personal data we hold on this site, if we choose to store it. They are bound by third-party policies not to share or sell any personal data they access.

They use Google Analytics to track and report website traffic to us. It offers the tools to measure site traffic, ad performance, and understand how people use our website. No personal or sensitive information is kept on Google Analytics.

To comply with our legal obligations and to ensure data privacy and protection has appropriate focus within our organisation we have a Data Protection Officer. The Data Protection Officer’s contact details are as follows:

Email- info@claimsec.co.uk

Address- 9 Blairtummock Place, Panorama Business Village, Glasgow, Scotland, G33 4EN.

If you wish to make a complaint about how we hold or use your data, please contact our Data Protection Officer at info@claimsec.co.uk or by post at 9 Blairtummock Place, Panorama Business Village, Glasgow, Scotland, G33 4EN.

You also have the right to complain to the UK’s data protection supervisory authority, the Information Commissioner’s Office(ICO). The ICO may be contacted via its website which is https://ico.org.uk/concerns/, by live chat or by calling their helpline on 0303 123 1113.

If you have any questions regarding this Notice, the use of your data or your Individual Rights please contact our Data Protection Officer at info@claimsec.co.uk or by post at 9 Blairtummock Place, Panorama Business Village, Glasgow, Scotland, G33 4EN.