Property Owner Water Damage Claim Settled at £83,600

How CEC Claims Adjusters Achieved a Successful Outcome

Property Owner – escape of water claim

Damage caused to the building by the escape of foul water into the accommodation - The tenant completely disregarded the damage being caused to the property by the blocked toilet and there was some doubt over the policy liability in terms of the cause of the damage.  The tenant was subsequently successfully evicted and liability was also fully accepted by the insurers with the full involvement from the incident date of the CEC Adjuster including site visits. A Surveyor was appointed on CEC’s advice (with this fee accepted under the claim). Policyholder initially estimate the damage to be under £40k and was finally settled at £83,600.

As a property owner, unexpected damage to your building can be incredibly stressful, especially when it's caused by a tenant’s negligence. A recent case handled by CEC involved significant damage caused by the escape of foul water from a blocked toilet, which the tenant failed to address. This led to extensive damage within the accommodation. Initially, there was uncertainty surrounding the cause and whether the insurance policy would cover the damage.

However, from the very start, CEC Claims Adjusters were fully involved, providing the guidance and expertise necessary to resolve the issue. A CEC Adjuster conducted site visits, worked closely with the insurers, and played a key role in ensuring the claim was managed efficiently. Thanks to this proactive involvement, the tenant was subsequently evicted and the insurers ultimately accepted full liability for the damage.

A point to note, is that on the advice of CEC, a surveyor was appointed to assess the extent of the damage, with the associated fee being accepted under the claim. Initially, the policyholder estimated the damage to be under £40,000, but after a thorough assessment, the claim was settled at £83,600 - more than double the original estimate.

The benefits of appointing an experienced claims adjuster with CEC.

This case highlights the value of having an experienced claims adjuster on your side. With CEC assisting with the process, not only was the process handled quickly and efficiently, but the property owner also secured a full settlement that properly reflected the extent of the damage. By ensuring the right experts were involved at the right time, CEC was able to navigate the complexities of the claim and bring it to a successful conclusion.

Whether you are an insurance broker dealing with a similar situation or any other type of property damage, CEC Claims can provide expert support and advice to help you achieve the best outcome.

For more information on how we can assist with your property damage claims, contact CEC by calling 0141 781 4695 or alternatively email Info@claimsec.co.uk.